IN NO EVENT WILL CastHost OR ITS SUPPLIERS HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF INFORMATION DISTRIBUTED OR MADE AVAILABLE FOR DISTRIBUTION VIA THE SERVICES THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES. NEITHER CastHost NOR ITS SUPPLIERS WILL HAVE LIABILITY WITH RESPECT TO CastHost OBLIGATIONS UNDER THIS AGREEMENT, OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF CastHost HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. THE LIABILITY OF CastHost AND ITS SUPPLIERS TO YOU FOR ANY REASON AND UPON ANY CAUSE OF ACTION IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID TO CastHost UNDER THIS AGREEMENT DURING THE 3 MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM ACCRUED. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THE FEES FOR THE SERVICES SET BY CastHost UNDER THIS AGREEMENT HAVE BEEN AND WILL CONTINUE TO BE BASED UPON THIS ALLOCATION OF RISK. ACCORDINGLY, YOU RELEASE CastHost AND ITS SUPPLIERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THE LIMITATION STATED IN THIS SECTION 6.1.
Support/Sales/Billing - Live Chat / Ticket System / Phone Calls - Staff Abuse Policy
We are in no way obligated to provide Live Chats and/or Phone Calls and/or Remote Desktop Sessions. These services are provided "as is" with no guarantee of service and/or when they are available.
We are no way obligated to call clients requesting phone calls and/or return any phone calls.
We have the right to block and/or refuse and/or deny Live Chat / Phone calls from any person our staff deems necessary.
Using our ticket system is the only acceptable form for Sales/Billing/Support questions and/or issues.
We have the right without notice to close/delete/remove any ticket(s) that are written in all capital letters in the subject and/or in the body and/or any sentence in the ticket. This is considered yelling at our staff and is unacceptable.
We have the right without notice to close/delete/remove any ticket(s) that contain cussing, demeaning or rude behavior and/or anything our staff deems unacceptable behavior.
We have the right without notice to close/delete/remove any ticket(s) that are being sent multiple times within the same hour or sent multiple times with in the original ticket. Every time a reply is added to your current ticket it is automatically moved to the end of the line for a ticket response.
We have the right to merge multiple tickets from the same sender together into 1 ticket and/or to address only 1 of the ticket(s) that are unaswered and/or open.
We have the right to take up to 14 business days to address any type of billing/sales/support questions and/or issues.
Interruption of Service.
CastHost and its suppliers are not liable for any temporary delay, outages or interruptions of the Services. Further, CastHost is not liable for any delay or failure to perform its obligations under this Agreement, where the delay or failure results from any act of God or other cause beyond its reasonable control (including, any mechanical, electronic, communications or third-party supplier failure).